Questions at
the doorway.
01 — What exactly is Rentfolio?
A property record-keeping product for units, tenants, lease dates, manual rent logs, and plan-specific reminders. This website is a static demonstration, not the working property management application.
02 — Do you collect rent for me?
No. We do not collect, hold, transfer, or process rent. Rent payments use your own channels. Rentfolio tracks properties, tenants, and reminders. Rent payments are handled by your own payment methods.
03 — Can you screen my tenants?
Rentfolio offers records only and makes no credit-scoring promises. Rentfolio provides record-keeping only. Screening decisions and fair-housing compliance are the landlord's responsibility.
04 — How does the 14-day trial work?
The proposed live service includes 14 days free. The selected monthly price would apply afterward until cancellation. This demo starts no trial and collects no payment.
05 — How do I get access?
In a live service an activation code would arrive by email within five minutes. The demo checkout sends no email and grants no account access.
06 — Does it work offline?
This static storefront can retain a bag in your browser. It does not provide an offline property management application.
07 — Which browsers are supported?
Use a current Chrome, Edge, Firefox, or Safari browser with JavaScript enabled for the interactive demo. Basic page content remains readable without it.
08 — How do the four plans differ?
Key covers 5 units and 10 tenants. Door covers 20 units with work orders and email reminders. Block covers 60 units with a portal, cashflow and 5 seats. Estate adds unlimited units, multi-owner accounts, bulk import, SSO and API.
09 — Can I upgrade or downgrade?
In a live service, request a change through support. Upgrades require confirmation of any price change; downgrades apply at renewal after your records and seats fit the new limits. No changes are processed here.
10 — How do I cancel?
Cancel before the next renewal through your account or company email. Access continues through the paid term. This demo has no subscription to cancel.
11 — What is your refund policy?
Request a refund within 14 days of the first paid charge if the live service has not been activated or used. Duplicate or incorrect charges are reviewed separately. See the full Refund Policy.
12 — Who owns my data?
Your tenant and property data remains 100% yours as landlord and can be exported. You remain responsible for lawful collection, access permissions, and tenant privacy.
13 — How many SMS credits are included?
Block includes 500 messages per month; Estate includes 2,000 and a template library. Credits reset each monthly period and do not roll over. Key and Door include no SMS credits.
14 — Is there an API?
API access is included in Estate. No real API or credentials are exposed by this static demo.
15 — How many team seats are available?
Key and Door include 1 seat; Block includes 5; Estate includes 15. Seats are bundled limits, not separately priced additions.
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